EnterGroup Privacy Policy
At ENTERGROUP LLC. (“EG”), we respect our Users’ and Clients’ right to privacy with regards to the use of their email and our Web sites. We have adopted an email privacy policy (“Privacy Policy”) that we hope provides the greatest possible privacy to our Users and Clients. Our Privacy Policy makes the following commitments:
WE WILL NOT USE CLIENT OR USER INFORMATION FOR ANY PURPOSES OTHER THAN TO PROVIDE THE BEST POSSIBLE HOSTED EMAIL AND RELATED SERVICES. WE WILL NOT SHARE USER OR CLIENT INFORMATION WITH ANY THIRD PARTIES IN WAYS OTHER THAN DISCLOSED IN THIS POLICY. ADDITIONALLY, WE WILL NOT EMPLOY TECHNOLOGY TO READ EMAIL MESSAGES IN ORDER TO TARGET, DISPLAY OR SEND MARKETING ADS BASED ON THE CONTENT OF THOSE EMAIL MESSAGES.
This Privacy Policy discloses the types of personal information collected and stored by EG and how that information is used to provide the email services and related sales and support services (“Email Services”). Client acknowledges and agrees to the collection and use of its personal information as set forth in this Privacy Policy.
Website Information
EG collects statistical information about how people (“Users”) locate and navigate its Web sites. This information, sent by normal Web browsers, usually includes the browser type, Internet Protocol (IP) address and referring URL. This information is used to improve the usefulness of the Web sites and to enhance the positioning of Web sites within Internet search engines. Users remain anonymous at all times.
Demonstration email accounts. Web site Users may request a fully functional demo account by filling out an online form. This form requires a valid email address and phone number so that EG can contact User by email or phone to confirm potential fit of the email solution and to provide User with the demo account password. EG does not use submitted demo request form data for any purpose other than to contact Users regarding the demo.
Contact information. When Users fill out an online form to contact EG, EG collects some personal information, including but not limited to name, company name, phone number, email address, and reason for contact. This information is used to respond to the customer’s initial contact in a timely manner.
Affiliate information. When Users fill out an online form to apply for EG’s affiliate program, EG collects some personal information, including but not limited to name, company name, title, phone number, address & email address. This information is used to help EG determine whether or not Users qualify for entry into the program.
Cookies. A cookie is a small piece of information that a Web server can store temporarily with a Web browser. Cookies are useful for having a browser remember specific information that the Web server can later retrieve.
When Users visit EG owned Web sites, a cookie is set on their browser for the purpose of gathering statistical data about how EG Web sites are being used. The use of cookies improves the quality of the Web sites, however if Users prefer, they may configure their browser not to accept cookies. Web browsers that do not accept cookies will still be able to access some of the EG sites. Cookies are tied to Users’ personal information only when a purchase is made, a demo is requested, or a contact form is filled out.
Third Party Cookies. Some of the businesses we advertise with use cookies on our Web site to help us determine the effectiveness of our Web site content and advertising. We have no control over third party cookies. This Privacy Policy covers the use of cookies by EG, and does not cover the use of cookies by any advertisers. The information that these companies collect and share through this technology is not personally identifiable. This sub-section on Third Party Cookies only applies to the Web Site Information section of this Privacy Policy and DOES NOT APPLY TO THE CLIENT EMAIL ACCOUNT INFORMATION section. More specifically, we DO NOT use Third Party Cookies when providing Email Services to Clients.
Google, as a third party vendor, uses cookies to serve ads on many websites. Google’s use of the DART cookie enables it to serve ads to users based on their visit to internet websites all across the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy here.
Clear Gifs (a.k.a. Web Beacons/Web Bugs). Some of the businesses we advertise with employ a software technology called clear gifs (i.e. Web Beacons/Web Bugs) to help us determine the effectiveness of our Web site content and advertising. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Users. In contrast to cookies, which are stored on Users’ computer hard drives, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information. This sub-section on Clear Gifs (a.k.a. Web Beacons/Web Bugs) only applies to the Web Site Information section of this Privacy Policy and DOES NOT APPLY TO THE CLIENT EMAIL ACCOUNT INFORMATION section. More specifically, we DO NOT use Clear Gifs (a.k.a. Web Beacons/Web Bugs) when providing Email Services to Clients.
Choice/Opt-out. Prior to signing up for our services, we collect personally identifiable information when creating a demonstration email account, when contacting our staff, when requesting customer support and when applying for our affiliate program. We only collect personally identifiable information that is voluntarily submitted via our online Web site forms. WE WILL ONLY CONTACT USERS WHEN A REQUEST FOR CONTACT OR A FULLY FUNCTIONAL DEMO EMAIL ACCOUNT HAS BEEN MADE. Users have the option of opting out of future communications by informing the company representative that contacts them, by emailing info@entergroup.com or by postal mail at the address listed below.
Client and User Email Account Information
When people sign up and pay for Email Services (“Clients”), EG collects some personal information, including but not limited to name, phone number, billing address, payment information and password. A secret question and answer may also be asked in order to verify the identity of Clients if their account password is lost.
When Users sign up to use the free email service (“X-presso”), EG collects email account information to access third party email services. This information is stored in databases on secure servers and referenced via session cookies to allow for continued use of the service until User actively logs off or an inactivity timeout occurs. Optionally, Users can register a profile that creates a record in the EG database that is password protected and maintains User provided information specific to their third party hosted email accounts. This information includes, but is not limited to email addresses, user names, mail hosts, protocols, port numbers, and optionally, passwords. User profiles and their data are maintained until User actively deletes them or the User’s account is abandoned and the standard system backup retention period completes. While using X-presso, emails accessed by User are stored on EG servers until deleted by User and the standard system backup retention period completes.
Information Safeguards. WE WILL NOT USE CLIENT INFORMATION FOR ANY PURPOSES OTHER THAN TO PROVIDE THE BEST POSSIBLE HOSTED EMAIL AND RELATED SERVICES. MORE SPECIFICALLY, WE WILL NOT SHARE CLIENT INFORMATION WITH THIRD PARTIES IN WAYS OTHER THAN DISCLOSED IN THIS POLICY. ADDITIONALLY, WE WILL NOT EMPLOY TECHNOLOGY TO READ EMAIL MESSAGES IN ORDER TO TARGET, DISPLAY OR SEND MARKETING ADS BASED ON THE CONTENT OF THOSE EMAIL MESSAGES.
Support information. When Clients fill out an online form to make a request for customer support, EG collects some personal information, including but not limited to name, company name, phone number, email address, domain name and description of the inquiry. This information is used to open a trouble ticket so that EG can remedy the issue as quickly as possible.
Cookies. When Clients use EG Webmail services, a cookie is set on their browser for security authentication purposes. Client sensitive information IS NOT stored within these cookies, unless Clients specifically select the “Remember my info” check box on the Webmail login page or on their browser. If Clients prefer, they may configure their browser not to accept cookies. When browsers are configured not to accept cookies, Email Services will still be available via POP3 and IMAP4 standard protocols, however, for security reasons the Webmail applications will not be available.
Email contents. The contents of Clients’ email accounts are stored on EG servers in order to provide the Email Services. This information is stored on secure servers, which process the information in order to provide Clients with authenticated access to their mailbox receive and transmit email messages and prevent unsolicited bulk email (“Spam”). Email contents are backed up to redundant storage systems for the purpose of continued access in the even of a server failure. Copies of email messages may remain on the redundant storage systems until the Clients delete the emails from their mailbox or after termination of Email Services. EG employees do not access the content of any mailboxes unless Clients specifically request them to do so (e.g., when Clients report difficulties using their account), or if required to do so by law, or if EG in good faith believes that such action is necessary to protect, maintain and defend the rights and property of EG, its Clients or the public.
Special Email Addresses. All domains on the Internet are required to have a “postmaster” and “abuse” mailbox pursuant to certain industry regulations, specifically RFC 2821 and RFC 2142. To help Clients comply with this regulation, EG automatically accepts mail for the following addresses within all domains hosted on the EG Network:
• abuse@any-domain – delivers to abuse@entergroup.com
• postmaster@any-domain – delivers to root@entergroup.com
• root@any-domain – delivers to an unmonitored mailbox
These special email addresses must always exist, however Clients may request to have these addresses forward to alternate mailboxes within their domain. EG employees monitor the emails that arrive to abuse@entergroup.com solely for the purpose of following up on abuse related complaints from Internet users and ISPs.
Log information. Clients are provided with detailed usage statistics regarding their Email Services. To provide this information, and to facilitate troubleshooting of problems, EG collects certain information relating to the usage of the Email Services. This information is stored in server logs and includes, but is not limited to, usage of SMTP, POP3, IMAP, Webmail, Spam Filtering and Virus Scanning. This information is also aggregated in order to generate system wide usage totals, which are used to effectively scale the system infrastructure and improve the quality of the Email Services.
Business Transitions. In the event that EG goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email as well as through a prominent notice on our Web site and control panel of any such change in ownership or control of your personal information for at least 30 days.
Access to Personally Identifiable Information. If your personally identifiable information changes, or if you no longer desire our Email Service, you may correct, update, delete or deactivate your account in our control panel or by emailing tech@entergroup.com.
Security. EG has put in place physical, electronic and managerial procedures to safeguard the information that is collected. Various security technologies have been implemented to ensure that external parties cannot access or modify Clients’ personal information on the EG Network. Specifically, Secure Sockets Layer (SSL) encryption is used on specific Web pages to safeguard online purchase transactions. SSL technology is the industry standard protocol for secure, Web-based communications. SSL is used by e-commerce Web sites on the Internet to enable secure transactions between customers and suppliers. A limited number of employees are authorized to access Clients’ information when the need to do so arises, and those employees undergo thorough background checks and are trained on the importance of maintaining Clients’ privacy.
Children’s Privacy. EG is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. EG does not knowingly collect information from children under the age of 13 and does not target its Web sites or Email Services to children under the age of 13.
Release of Personal Information in Extraordinary Circumstances. Except as provided for in this Privacy Policy, EG will never share Clients’ personal information with third parties without Clients’ express permission unless extraordinary circumstances apply. With respect to the release of personal information, extraordinary circumstances may exist when the disclosure of such information is legally required or requested by a governmental entity, or when EG, acting in good faith, believes that the disclosure of such information is necessary to conform to legal requirements or comply with legal process, protect the rights of EG, prevent a crime or protect national security, or protect the personal safety of its Clients or the public.
Privacy Policy Changes. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy, our Web site, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this Policy, we will notify you here, by email, or by means of a notice on our home page.
We value your opinions and feedback. If you have comments or questions about our Privacy Policy, please email legal@entergroup.com or send them to:
ENTERGROUP, LLC
PMB 6680, 2711 Centerville Rd., Ste 120
Wilmington, DE 19808-1660
USA
