WE WILL NOT USE CLIENT OR USER INFORMATION FOR ANY PURPOSES OTHER THAN TO PROVIDE THE BEST POSSIBLE HOSTED EMAIL AND RELATED SERVICES. WE WILL NOT SHARE USER OR CLIENT INFORMATION WITH ANY THIRD PARTIES IN WAYS OTHER THAN DISCLOSED IN THIS POLICY. ADDITIONALLY, WE WILL NOT EMPLOY TECHNOLOGY TO READ EMAIL MESSAGES IN ORDER TO TARGET, DISPLAY OR SEND MARKETING ADS BASED ON THE CONTENT OF THOSE EMAIL MESSAGES.
EG collects statistical information about how people (“Users”) locate and navigate its Web sites. This information, sent by normal Web browsers, usually includes the browser type, Internet Protocol (IP) address and referring URL. This information is used to improve the usefulness of the Web sites and to enhance the positioning of Web sites within Internet search engines. Users remain anonymous at all times.
Demonstration email accounts. Web site Users may request a fully functional demo account by filling out an online form. This form requires a valid email address and phone number so that EG can contact User by email or phone to confirm potential fit of the email solution and to provide User with the demo account password. EG does not use submitted demo request form data for any purpose other than to contact Users regarding the demo.
Contact information. When Users fill out an online form to contact EG, EG collects some personal information, including but not limited to name, company name, phone number, email address, and reason for contact. This information is used to respond to the customer’s initial contact in a timely manner.
Affiliate information. When Users fill out an online form to apply for EG’s affiliate program, EG collects some personal information, including but not limited to name, company name, title, phone number, address & email address. This information is used to help EG determine whether or not Users qualify for entry into the program.
Cookies. A cookie is a small piece of information that a Web server can store temporarily with a Web browser. Cookies are useful for having a browser remember specific information that the Web server can later retrieve.
Choice/Opt-out. Prior to signing up for our services, we collect personally identifiable information when creating a demonstration email account, when contacting our staff, when requesting customer support and when applying for our affiliate program. We only collect personally identifiable information that is voluntarily submitted via our online Web site forms. WE WILL ONLY CONTACT USERS WHEN A REQUEST FOR CONTACT OR A FULLY FUNCTIONAL DEMO EMAIL ACCOUNT HAS BEEN MADE. Users have the option of opting out of future communications by informing the company representative that contacts them, by emailing email@example.com or by postal mail at the address listed below.
Client and User Email Account Information
When people sign up and pay for Email Services (“Clients”), EG collects some personal information, including but not limited to name, phone number, billing address, payment information and password. A secret question and answer may also be asked in order to verify the identity of Clients if their account password is lost.
When Users sign up to use the free email service (“X-presso”), EG collects email account information to access third party email services. This information is stored in databases on secure servers and referenced via session cookies to allow for continued use of the service until User actively logs off or an inactivity timeout occurs. Optionally, Users can register a profile that creates a record in the EG database that is password protected and maintains User provided information specific to their third party hosted email accounts. This information includes, but is not limited to email addresses, user names, mail hosts, protocols, port numbers, and optionally, passwords. User profiles and their data are maintained until User actively deletes them or the User’s account is abandoned and the standard system backup retention period completes. While using X-presso, emails accessed by User are stored on EG servers until deleted by User and the standard system backup retention period completes.
Information Safeguards. WE WILL NOT USE CLIENT INFORMATION FOR ANY PURPOSES OTHER THAN TO PROVIDE THE BEST POSSIBLE HOSTED EMAIL AND RELATED SERVICES. MORE SPECIFICALLY, WE WILL NOT SHARE CLIENT INFORMATION WITH THIRD PARTIES IN WAYS OTHER THAN DISCLOSED IN THIS POLICY. ADDITIONALLY, WE WILL NOT EMPLOY TECHNOLOGY TO READ EMAIL MESSAGES IN ORDER TO TARGET, DISPLAY OR SEND MARKETING ADS BASED ON THE CONTENT OF THOSE EMAIL MESSAGES.
Support information. When Clients fill out an online form to make a request for customer support, EG collects some personal information, including but not limited to name, company name, phone number, email address, domain name and description of the inquiry. This information is used to open a trouble ticket so that EG can remedy the issue as quickly as possible.
Cookies. When Clients use EG Webmail services, a cookie is set on their browser for security authentication purposes. Client sensitive information IS NOT stored within these cookies, unless Clients specifically select the “Remember my info” check box on the Webmail login page or on their browser. If Clients prefer, they may configure their browser not to accept cookies. When browsers are configured not to accept cookies, Email Services will still be available via POP3 and IMAP4 standard protocols, however, for security reasons the Webmail applications will not be available.
Email contents. The contents of Clients’ email accounts are stored on EG servers in order to provide the Email Services. This information is stored on secure servers, which process the information in order to provide Clients with authenticated access to their mailbox receive and transmit email messages and prevent unsolicited bulk email (“Spam”). Email contents are backed up to redundant storage systems for the purpose of continued access in the even of a server failure. Copies of email messages may remain on the redundant storage systems until the Clients delete the emails from their mailbox or after termination of Email Services. EG employees do not access the content of any mailboxes unless Clients specifically request them to do so (e.g., when Clients report difficulties using their account), or if required to do so by law, or if EG in good faith believes that such action is necessary to protect, maintain and defend the rights and property of EG, its Clients or the public.
Special Email Addresses. All domains on the Internet are required to have a “postmaster” and “abuse” mailbox pursuant to certain industry regulations, specifically RFC 2821 and RFC 2142. To help Clients comply with this regulation, EG automatically accepts mail for the following addresses within all domains hosted on the EG Network:
• abuse@any-domain – delivers to firstname.lastname@example.org
• postmaster@any-domain – delivers to email@example.com
• root@any-domain – delivers to an unmonitored mailbox
These special email addresses must always exist, however Clients may request to have these addresses forward to alternate mailboxes within their domain. EG employees monitor the emails that arrive to firstname.lastname@example.org solely for the purpose of following up on abuse related complaints from Internet users and ISPs.
Log information. Clients are provided with detailed usage statistics regarding their Email Services. To provide this information, and to facilitate troubleshooting of problems, EG collects certain information relating to the usage of the Email Services. This information is stored in server logs and includes, but is not limited to, usage of SMTP, POP3, IMAP, Webmail, Spam Filtering and Virus Scanning. This information is also aggregated in order to generate system wide usage totals, which are used to effectively scale the system infrastructure and improve the quality of the Email Services.
Business Transitions. In the event that EG goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email as well as through a prominent notice on our Web site and control panel of any such change in ownership or control of your personal information for at least 30 days.
Access to Personally Identifiable Information. If your personally identifiable information changes, or if you no longer desire our Email Service, you may correct, update, delete or deactivate your account in our control panel or by emailing email@example.com.
Security. EG has put in place physical, electronic and managerial procedures to safeguard the information that is collected. Various security technologies have been implemented to ensure that external parties cannot access or modify Clients’ personal information on the EG Network. Specifically, Secure Sockets Layer (SSL) encryption is used on specific Web pages to safeguard online purchase transactions. SSL technology is the industry standard protocol for secure, Web-based communications. SSL is used by e-commerce Web sites on the Internet to enable secure transactions between customers and suppliers. A limited number of employees are authorized to access Clients’ information when the need to do so arises, and those employees undergo thorough background checks and are trained on the importance of maintaining Clients’ privacy.
Children’s Privacy. EG is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. EG does not knowingly collect information from children under the age of 13 and does not target its Web sites or Email Services to children under the age of 13.
PMB 6680, 2711 Centerville Rd., Ste 120
Wilmington, DE 19808-1660